Support Plan FAQs

• What's included in my Cornershop support plan?
• How does Cornershop monitor the pages on my site?
• How do you tell if my site is down?
• What updates are included with Cornershop maintenance?
• Do you have a backup of my site?

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Emergency Resources

• My site is down! What should I do?!
• Emergency Coverage and Support

Getting Started

• How to Grant Administrative Access to Domain Settings & DNS Records
• Understanding registrars, DNS records and hosts
• What to Expect During Maintenance Onboarding

Hosting

• Documentation: Getting Us Access to a Pantheon Site
• Pantheon: Resources for Making Changes
• What are your hosting plan options?
• Cornershop's Hosting Management Services
• What should I know about Kinsta?

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WP Congress

• Installing and Configuring WP Congress
• Importing and Editing Votes
• Legislators
• Blocks & Shortcodes

eCard Campaign Builder

• Release Notes - eCard Platform
• eCard Getting Started & General Help
• Using Categories for eCards
• Customize your eCards
• Frequently Asked Questions

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WP Popup

• Installing Smart Popup
• Creating a Popup
• Managing Your Popups

Media Deduper

• Using Media Deduper Pro: Clean up your Media Library
• Media Deduper Pro Filter Hooks
• Installing Media Deduper Pro
• Using Media Deduper Free
• Installing Media Deduper Free

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Gravity Forms Add-ons

• Connecting Salsa Classic with Gravity Forms: Plugin Setup
• Connecting Salsa Engage with Gravity Forms
• Connecting Salsa Classic with Gravity Forms: Form Setup
• Connecting Luminate Online with Gravity Forms
• Connecting Engaging Networks with Gravity Forms

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Annual Report Builder

• How to Use the Annual Report Builder

Support for Products and Plugins

• Cornershop Creative Products Support

Widget Menuizer

• Widget Menuizer

Luminate

• How should I create an Admin Account in Luminate?

CRMs

• Entry Level Donation Forms and CRMs
• Network for Good vs. EveryAction
• FAQs on Payment Processors

WordPress Basics

• Content Management
• Image Tips
• Site Health: A guide to understanding this section of your WP Admin
• How can I use Screen Options?
• Navigation & Menus

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Commonly Used Plugins

• Translating your website
• Why do you use the Wordfence Plugin? What does it do?
• Planning for Google API Usage and Fees

Design Review

• How to review a Figma File

Accessibility

• Writing Accessible Alt Text for Images
• What do I need for my site regarding a privacy policy and compliance, terms of use, and accessibility Statement
• Make Your PDFs Accessible

Social Media

• How can I change my Facebook sharing information?
• How do I create a Tweet Share link?
• Social Media Access Instructions
• Best Practices for LinkedIn
• Best Practices for Twitter

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Content Strategy

• How to Review Your Site Map
• Understanding Content Migration
• Adding Redirects to Your Site
• How to Review Your Survey Report
• How to Review Your Content Drafts

SEO

• Creating SEO Friendly Blog Posts
• How can I manage SEO for my site?
• How should I submit my sitemap to Google and Bing?
• How to Review an SEO Report
• How can Cornershop Support help me with my SEO?

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Performance

• What You Need to Know About Google PageSpeed
• How to Ensure Good Performance for Your Website

Analytics

• Why does GA4 report conversion data differently than my payment processor?
• Getting Started With GA4

Google Ads

• Should Your Organization Use Google Ads and How Do You Apply?
• How Do I Manage My Google Ads?
• Google Ads: Terms & Definitions

General

• What does this project phase mean?
• How are retainer hours managed?
• Cornershop and Privacy: What we do with your data and sensitive information
• What operating systems and email clients does Cornershop support?